Lead UX Designer

Ref: MON09910
Salary: Competitive salary & attractive benefits
Department: E-Commerce
Location: Notting Hill Village, London (W11)
Position type: Permanent
Hours / Duration: 37.5 hours per week

Looking to join a global retailer who values people?  Then look no further.  We are committed to developing our people, offering key training courses and promotion opportunities. We have issued over £250K worth of grants to our Charity partners, through our Monsoon Accessorize Trust. The Trust allows us to support 19 projects currently and “give back to the communities we trade in”. We are a strong brand with many talented people in the business, along with a loyal customer base who knows our heritage.  We put people first and pride ourselves in attracting, developing, retaining and inspiring our talent.

We’re looking for a Lead UX Designer to join our E-commerce team, to develop and own the UX programmes for both Monsoon & Accessorize and shape the future online shopping experiences. If you have proven experience in User Experience Design within a Retailer then you may be the UX Designer that we are looking for!
 

What will you do as a Lead UX Designer?

• Own the interaction designs for online products (mobile, desktop and tablet) ensuring that the user experience contributes to our business and brand goals. 
• Strong conceptualisation ability, strong visual communication ability, drawing skills
• Visualise the customer journey from end to end and articulate it through experience design
• Prioritise content, functions and features according to insights gathered
• Create and develop clean, end-to-end user experiences that meet business goals and objectives
• Produce prototypes
• Conduct user testing
• Using data from Google Analytics to identify areas for improvement within existing customer journeys, produce recommendations and project manage implementation
• Work with internal to identify key customer journeys that drive sales and optimise those to increase conversion.
• Work with customer service and other internal teams to identify content improvements that could remove customer pain points
• Support brand (product) teams with regular updates to the website(s)
• Ensure signoff and briefing processes are always adhered to and that content is always accurately published
• Support other key parts of the Monsoon Accessorize business in delivering and maintaining digital content
• Liaise with and influence key stakeholders including senior management, digital suppliers, brand and product teams, legal and content management to gain buy-in to recommendations for change
 

What you will need to succeed as a Lead UX Designer?
• Minimum 5 years UX experience, ideally within a Fashion Retailer
• Business / Marketing / IT degree or equivalent
• Proven understanding and delivery of UX Programmes
• Proven understanding and delivery of commercial strategies for website optimisation
• Google Analytics and Data knowledge
• Strong commercial awareness
• Strong communications skills, written and verbal
• Proven ability to work in complex and busy environments

What are we like to work for?

If you're ambitious, Monsoon is a great place to be.  We're still growing which means there are more opportunities than ever before.  We're also committed to developing our talent.  Last year we made numerous promotions across the company. This year promises to be no exception.  You will enjoy a fantastic benefits package which includes an amazing discount across our brands, up to 23 days holiday, performance related discretionary bonus, pension, life assurance and an interest free season ticket card loan.  We also provide a great range of Voluntary benefits with external companies that you can take advantage of such as discounts on gym memberships and theatre shows, tailor made dentist plans and the opportunity to ride a tax free bike to work to name a few!

If you feel you have the potential to become an Assistant Designer, please apply via our internal portal on our website www.monsoonjobs.com

We look forward to hearing from you.

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