Operations Supervisor - Stratford Monsoon Accessorize

Ref: MON09819
Salary: £22,000 per annum
Department: Retail Management
Location: Westfield (Stratford), London (E20)
Position type: Permanent
Hours / Duration: 40 hours per week
Closing date: 04/11/2018

We are looking for an experienced Operations Supervisor to join one of our flagship branches in Westfield, Stratford Monsoon/Accessorize branch.

This branch is one of our top performing stores, you will perform to the highest retail standards, gain exposure to the senior retail population and have great development opportunities.

This branch has a turnover of around £6 million and a team of 60, we are looking for a strong Supervisor who can lead all store operations, deliver excellent customer service, and support the Branch and Assistant Managers to achieve Company KPI’s.

In this role you will:

  • Lead all store operations and administrative duties
  • Lead by example on great customer service, product knowledge and being a brand ambassador, ensuring this is a store of choice to all our customers.
  • Support your Management Team to create a live succession plan for the store through identifying strengths and development needs of the sales team.
  • Drive the business forward through managing and developing your team, ensuring they are motivated, knowledgeable and exceeding expectations.
  • Be able to confidently hold high profile visits from key head office personnel and the senior retail population.
  • Support the Management Team with the implementation of company procedures and policies.
  • Ensure excellent customer service at all times through effective staffing levels.
  • Have an awareness of the local market and develop customer opportunities.


We offer every employee of Monsoon Accessorize a competitive employment package, which includes a generous staff discount across all three brands, up to 26 days holiday, pension and lots more. We actively encourage and support our people to drive their own development, be innovative and achieve their goals.


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