Personal Shopper - Kingston Monsoon Accessorize

Ref: MON09742
Salary: Competitive salary & attractive benefits
Department: Retail Management
Location: Kingston
Position type: Permanent
Hours / Duration: 40 hours per week
Closing date: 28/10/2018

We have an exciting opportunity for a Personal Shopper to join one of our flagship Monsoon Stores in Kingston.

Key Roles and Responsibilities:

  • Plan for and conduct appointments with customers to company best practice, seeing the service experience through from beginning to end
  • Occasional Store key-holder when required
  • Support with the Sales Assistant recruitment and selection process
  • During peak trade, support the Management team with the day-to-day operations of the branch
  • Manage in-store events (e.g. reward card member events)
  • Generate new business by taking a proactive approach, building relationships with local businesses, networking and identifying local events to attend
  • Remain up to date with competitor activity and fashion trends
  • Ambassador of the brand through personal and colleague adherence to the uniform policy
  • Effective management of personal diary and customer record-keeping
  • Ownership of Personal Shopper suite including managing a small weekly budget for amenities and maintaining high standards within the suite
  • Provide inventory feedback
  • Works towards achieving and exceeding the Company percentage of branch sales coming from the personal shopper service and documents daily/weekly performance to communicate to management
  • Support the Management team and lead by example with Sales and Service training for new and existing team members, including ‘Green’ Sparkle results (Use Company How to Sparkle training tools to support)

Key Skills and experience:

  • Passion & knowledge of fashion and style
  • Excellent communication skills at all levels
  • Flexible and able to adapt
  • A highly proactive approach
  • Good organisational skills

To apply please email the Store Manager at SHOP4015@monsoon.co.uk or drop your CV into Store directly.

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