Customer Analyst

Ref: MON09210
Salary: Competitive salary & attractive benefits
Department: Marketing
Location: Notting Hill Village, London (W11)
Position type: Permanent
Hours / Duration: 37.5 hours per week
Closing date: 31/12/2017

We have an exciting opportunity for a Customer Analyst to join our growing Customer Engagement team. In this role you will support both the Accessorize and Monsoon brands to achieve business goals and objectives.  You will use advanced analytical techniques to design, deliver and interpret customer insight from customer behavioural and transactional data.

You will demonstrate and convey a thorough understanding of our customers; their behaviours, characteristics and relationship with our brands.  You will also develop a thorough and detailed understanding of data, including table structures and data definitions; how the data was collected and its sufficiency and accuracy that will inform strategic commercial decisions.

What will you do as a Customer Analyst?

  • Analysing project briefs and defining the most appropriate analysis to adopt for each project
  • Development of customer segmentation
  • Developing analysis and reporting around two reward programmes to understand the impact and opportunities, working alongside the CRM Manager
  • Reporting and analysing activity around the customer lifecycle strategy
  • Developing analysis around loyal customers, their behaviours and channels
  • Developing analysis that will support key strategic business decisions
  • Supporting the goals of the E-commerce team and seeking out opportunities.
  • We have developed a customer roadmap were we will be challenging and developing our customer proposition, this role will develop analysis and projection modelling to determine the effectiveness of those propositions.
  • Researching and developing industry best practice in customer insight and analytics
  • Establish and build effective working relationships with key stakeholders
  • Managing and prioritising work load to meet agreed deadlines and deliverables.

What will you need to succeed as a Customer Analyst?

  • Educated to Degree level in Mathematics, Statistics, Economics or a related subject with a significant statistical content
  • Previous experience working with customer data to create insight
  • First class data manipulation and analytical skills
  • SQL experience or training would be an advantage 
  • Good presentation skills
  • Working knowledge of the Data Protection Act
  • Excellent communication skills
  • Excellent time management - must be able to plan time effectively and prioritise
  • Self-motivated, driven and has initiative
  • Organised, strong prioritisation and planning skills
  • Personable and articulate
  • Experience of using Tableau or similar analytics tool
  • Excel, Power point and Word skills
  • Previous experience of working in a fashion retailer is desirable, though not essential

What are we like to work for?

If you're ambitious, Monsoon Accessorize is a great place to be.  We're still growing which means there are more opportunities than ever before.  We're also committed to developing our talent.  Last year we made numerous promotions across the company. This year promises to be no exception.  You will enjoy a fantastic benefits package which includes an amazing discount across our brands, up to 23 days holiday, performance related discretionary bonus, pension, life assurance and an interest free season ticket card loan. 

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