Retail Accounts Assistant
| Ref: | MON12781 |
| Salary: | competitive |
| Department: | Finance |
| Location: | Notting Hill Village, London (W11) |
| Position type: | Permanent |
| Hours / Duration: | 37.5 hours per week |
Our story began with one man and his vision; to bring vibrant, colourful, hand-crafted artisan clothes from faraway places to the markets of London. It is a journey that started on a hippy commune in Ibiza, 1970, and finished with an overland trip east, through Afghanistan and India. Now found in West London, we’re creating vibrant products, and sharing endless discovery.
We are looking for a Retail Accounts Assistant to join our friendly Finance team acting as key point of contact for our Monsoon and Accessorize stores.
What will you do as a Retail Accounts Assistant?
As point of contact with stores, you must efficiently manage queries and ensure issues or concerns are directed to the appropriate Head Office personnel.
- Support approximately 145 Monsoon and Accessorize stores with cash-up errors, till discrepancies and guidance on till and banking procedures.
- Reconcile cash, change, card and float accounts, including airport and Northern Ireland euro and dollar accounts.
- Investigate and resolve unreconciled items, missing card transactions, Adyen refused transactions, chargebacks and other variances.
- Ensure banking transactions are recorded accurately within agreed timelines, resolving unidentified receipts and banking differences.
- Respond to customer and store payment queries, liaising with Customer Services on card payments, refunds and financial complaints.
- Manage cash service providers and maintain effective relationships with store teams, retail management, banking providers and external partners.
- Process banking compensation cheques relating to theft incidents and customer repayments.
- Monitor banking book stocks, coordinate annual ordering and distribution to stores, and maintain accurate records of banking materials and requirements.
What will you need to succeed as our Retail Accounts Assistant?
- Excellent Verbal & Written Communication skills
- Numerate
- Competent in MS Office software, in particular Excel
- Desirable to have knowledge of back office functions and admin procedures around store cash handling
- Understanding of general ledger and balance sheet reconciliations.
What will we offer you in return?
- Competitive salary
- 23 days holiday with the option to purchase additional holiday through our salary sacrifice scheme
- Bonus day off each year after 6 months service
- A pension that you will be automatically be enrolled in after 3 months
- Life assurance (subject to participating in the pension scheme)
- A flexible working approach
- Early pay day Friday finish
- A generous staff discount with up to 50% discount on our products
- Interest free season ticket loans
If this all sounds great and you feel you are who we are looking for, let us know and apply today.
At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.
We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.
We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.
We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at careers@monsoon.co.uk to request discuss any specific requirements.