Piercing Specialist Monsoon Accessorize
| Ref: | MON12677 |
| Salary: | Competitive |
| Department: | Retail Operations |
| Location: | W11 4AN |
| Position type: | Permanent |
| Hours / Duration: | 37.5 |
We're looking for an ambitious retail leader to join us as our Piercing Specialist, taking ownership of one of our most exciting growth categories.
This is a unique opportunity to step beyond store management and play a key role in shaping the future of our piercing business across the Company. Working closely with stores, field teams and Head Office functions, you'll drive commercial performance, elevate the customer experience, identify new opportunities, and help establish us as the go-to destination for ear piercing on the high street.
Success in this role is built on strong commercial leadership, a passion for developing people, and the ability to inspire teams to deliver exceptional customer experiences while growing the category.
This is a highly visible role that combines commercial thinking, coaching, operational excellence, and innovation. You'll spend time in stores across the business, supporting teams, driving standards, developing capability, and bringing new ideas to life. Whether it's improving the customer journey, enhancing team confidence, or identifying opportunities for growth, you'll have a direct impact on the continued success of this exciting area of the business.
What will you do as a Piercing Specialist?
Grow the category
- Own piercing performance across all stores
- Identify opportunities to grow sales
- Drive attachment sales
- Support positioning as a leading high-street piercing destination
Store Experience
- Define and maintain best in class piercing standards.
- Ensure consistency in customer experience across all locations
- Support stores in delivering a confident, safe and engaging service.
Store Visits
- Regular store visits to review and drive performance
- Identify opportunities to improve conversion and experience
- Support rollout of new initiatives
Operational Management
- Own all piercing related administration (Licencing compliance) and training certificates
- Simplify the process for stores
- Ensure all legal and safety standards are met.
Innovate
- Trial new ideas
- Measure success and scale effective initiatives
- Work with central team to bring ideas to life
- Collaborate cross functionally to drive this category forwards.
What you will need to succeed as a Piercing Specialist?
- Commercial thinker – understands how to drive sales and KPIs in this category
- Comfortable with data, reporting but using this data to drive insights and actions
- Strong attention to detail
- Proactive – brings ideas and solutions
- Confident working with store teams, field teams and head office functions with the ability to challenge constructively ad gain buy in.
- Can coach and support to drive positive improvements.
- Hands on
- Customer focussed
Desirable:
- Experience in multi-site retail
- Experience in piercing, beauty or operational improvement in stores.
What will we offer you in return?
- Competitive salary
- 23 days holiday with the option to purchase additional holiday through our salary sacrifice scheme
- Bonus day off each year after 6 months service
- A pension that you will automatically be enrolled in after 3 months
- Life assurance (subject to participating in the pension scheme)
- A flexible working approach
- Early pay day Friday finish
- A generous staff discount with up to 50% discount on our products
- Interest free season ticket loans
- Additional discounts such as Westfield discount, Taste card membership etc
If this all sounds great and you feel you are who we are looking for, let us know and apply today.
At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.
We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.
We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.
We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at careers@monsoon.co.uk to request discuss any specific requirements.