Infrastructure & Services Lead
| Ref: | MON12362 |
| Salary: | Competitive |
| Department: | IT |
| Location: | Notting Hill, W11 |
| Position type: | Permanent |
| Hours / Duration: | Full time, 37.5 hours per week |
| Closing date: | 31/12/2025 |
Our story began with one man and his vision; to bring vibrant, colourful, hand-crafted artisan clothes from faraway places to the markets of London. It is a journey that started on a hippy commune in Ibiza, 1970, and finished with an overland trip east, through Afghanistan and India. Now found in West London, we’re creating vibrant products, and sharing endless discovery.
We’re looking for someone with hands-on infrastructure and service delivery experience. You will be responsibile for maintaining the operational health and performance of core IT platforms and services. This position will act as deputy to the IT Infrastructure & Service Manager and will progressively take ownership of network strategy and cloud transformation initiatives.
What will you do as an Infrastructure and Services Lead?
- Act as deputy to the IT Infrastructure & Service Manager, leading operational infrastructure and service functions, largely through 3rd Party management.
- Support day-to-day performance and availability of networks, servers, endpoints, backups, and Microsoft 365 platforms.
- Work on projects and own service transition for new Cloud infrastructure.
- Lead and resolve infrastructure-related escalations and major incidents.
- Drive improvements in IT service delivery, documentation, monitoring, and vendor collaboration.
- Build strategic knowledge of Microsoft Azure, AWS, SaaS platforms, and modern cloud architecture.
- Progressively take ownership of the network estate (LAN/WAN, switching, firewalls, Wi-Fi).
- Maintain secure, patched, and compliant infrastructure through rigorous change and access control processes.
- Contribute to DR and business continuity plans, ensuring documentation and recoverability.
- Share and build technical knowledge across wider team members and promote a continuous improvement culture.
What will you need to succeed as an Infrastructure and Services Lead?
Essential:
- Strong hands-on experience in infrastructure support within a retail or multi-site business.
- Proficiency in networking, Microsoft 365, Windows Server, Active Directory.
- Track record of resolving infrastructure incidents and delivering infrastructure change
- Hands on knowledge/experience of cloud platforms (Azure and/or AWS)
- Strong communicator with excellent documentation and stakeholder skills.
- Highly organised with strong problem-solving capability and service mindset.
- Ambition to grow toward more leadership responsibilities.
Desirable:
- Experience with Azure and/or AWS cloud migration and run.
- Exposure to ITIL practices and service management frameworks.
- Experience in vendor or third-party relationship management.
- Familiarity with cyber security principles in an infrastructure context.
What will we offer you in return?
- Competitive salary
- 25 days holiday with the option to purchase additional holiday through our salary sacrifice scheme
- Bonus day off each year after 6 months service
- A pension that you will be automatically be enrolled in after 3 months
- Life assurance (subject to participating in the pension scheme)
- A flexible working approach
- Early pay day Friday finish
- A generous staff discount with up to 50% discount on our products
- Interest free season ticket loans
- Discounted gym membership at our on campus gym
- Additional discounts such as Westfield discount, etc.
If this all sounds great and you feel you are who we are looking for, let us know and apply today.
At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.
We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.
We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.
We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at careers@monsoon.co.uk to request discuss any specific requirements.