Systems Analyst

Ref: MON11640
Salary: Competitive
Department: IT
Location: Notting Hill Village, London (W11)
Position type: Permanent
Hours / Duration: 37.5 hours per week

Our story began with one man and his vision; to bring vibrant, colourful, hand-crafted artisan clothes from faraway places to the markets of London. It is a journey that started on a hippy commune in Ibiza, 1970, and finished with an overland trip east, through Afghanistan and India. Now found in West London, we’re creating vibrant products, and sharing endless discovery.

We are now looking for an Systems Analyst to join our Technology team at Monsoon. This will be a business facing role, responsible for delivering Island Pacific, EDI and PIM support. The role will ensure accurate, smooth processing between systems.  

What you will do as our Systems Analyst?  

  • Deliver admin support of the POS and ERP systesms
  • Checking and investigating held orders on customer portal. 
  • Liaising with users for changes and queries
  • Manually acknowledging old orders and rejecting customer cancellation requests on  marketplace portals 
  • Investigating late customer orders on systems
  • Raising tickets with portal helpdesks where necessary
  • Liaising with Merchandising/Buying/Brands teams where necessary, e.g. updating item SKU number on their side of the system
  • Pimberly PIM system support
  • Covering EPOS and I.T. support teams where needed

What you will need to succeed as our Systems Analyst?

  • Proven experience of working in the retail space supporting listed software.
  • Excellent communicator with an eye for detail and the ability to explain complex logic to non-technical audiences.
  • Highly numerate and excited to work with data, interpreting the numbers and translating them into actionable items.
  • Possesses a positive “can do” attitude and can think outside the box to overcome obstacles.
  • Possesses a “business head” with a focus on profit.
  • Plans and prioritises effectively on a short, medium and long term basis.
  • Demonstrates a willingness to go above and beyond.
  • Behaves consistently and with integrity always.
  • IT & EPOS support experience

What will we offer you in return?

  • Competitive salary
  • 23 days holiday with the option to purchase additional holiday through our salary sacrifice scheme
  • Bonus day off each year after 6 months service
  • A pension that you will be automatically be enrolled in after 3 months
  • Life assurance (subject to participating in the pension scheme)
  • A flexible working approach
  • Early pay day Friday finish
  • A generous staff discount with up to 50% discount on our products
  • Interest free season ticket loans
  • Discounted gym membership at our on campus gym
  • Additional discounts such as Westfield discount, Taste card membership etc.

If this all sounds great and you feel you are who we are looking for, let us know and apply today.

At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at to request discuss any specific requirements.

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