Customer Insight Analyst

Ref: MON11537
Salary: Competitive
Department: E-Commerce
Location: Notting Hill Village, London (W11)
Position type: Permanent
Hours / Duration: 37.5 hours per week

A Monsoon/Accessorize Customer Insight Analyst is responsible for delivering data-led insight to support the brands in building engagement, driving value, and understanding of our existing customers and prospects. The role will involve working closely with many business functions from product, marketing, and finance, utilising sound analytical and statistical best practices to champion the customer in decision making processes.  

At Monsoon/Accessorize we are undergoing a digital and data led transformation, and leveraging data and analytics is critical to its success. You’ll be joining the business at an exciting time and play a crucial role in our evolution. 

What will you do as our Customer Insight Analyst? 

  • Deliver key data-led analytical projects to help drive engagement and value of customers (both existing and prospective), and build understanding of who and how we serve them 
  • Exploration of large customer, transactional, and market based data sets to identify and deliver key insights, enabling stakeholders to make business decisions with confidence based on data 
  • Creation of clear outputs and recommendations from complex data and analysis, telling the narrative to our stakeholders of who our customers are, what is important to them, how best we can serve them and how we can improve their overall experience 
  • Understanding how customers behave across different channels (ecommerce, brick and mortar, international) within both Monsoon and Accessorize  
  • Working closely with marketing and CRM on testing strategies and segmentation approaches 
  • Working with multiple functions across the business to understand how better customer insight could improve their decision making processes and planning 
  • Pro-actively gather requirements through workshops, group sessions and/or use other techniques to identify business needs with stakeholders of all levels 

What will you need to be able to demonstrate to be successful in this role? 

  • Experience working as an Insight analyst, ideally with customer specific experience (within retail environment preferable), and in online retail/ecommerce 
  • High standard of SQL, with experience of Google’s with Google’s suite of web, analytical and marketing tools 
  • Knowledge and experience of BigQuery/Python/R advantageous but not essential  
  • Excellent analytical skills, with sound statistical knowledge and a high degree of business acumen 
  • Experience with A/B testing is advantageous 
  • Strong stakeholder management with ability to communicate clearly with Snr Management 
  • Experience with BI tools such as Micro Strategy, Power BI, Tableau or Google Data Studio 

What will we offer you in return? 

  • Competitive salary 
  • 25 days holiday plus bank holidays with the option to purchase additional holiday through our salary sacrifice scheme 
  • Bonus day off each year after 6 months service 
  • A pension that you will be automatically be enrolled in after 3 months 
  • Private Healthcare  
  • Life assurance (subject to participating in the pension scheme) 
  • A flexible working approach 
  • Early pay day Friday finish 
  • A generous staff discount with up to 50% discount on our products 
  • Interest free season ticket loans 
  • Discounted gym membership at our on campus gym 
  • Additional discounts such as Westfield discount, Taste card membership etc. 

If this all sounds great and you feel you are who we are looking for, let us know and apply today.

At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at to request discuss any specific requirements.

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