HR Shared Services Co-ordinator

Ref: MON11333
Salary: competitive
Department: Human Resources
Location: Notting Hill Village, London (W11)
Position type: Interim
Hours / Duration: 37.5 hours per week

Our story began with one man and his vision; to bring vibrant, colourful, hand-crafted artisan clothes from faraway places to the markets of London. It is a journey that started on a hippy commune in Ibiza, 1970, and finished with an overland trip east, through Afghanistan and India. Now found in West London, we’re creating vibrant products, and sharing endless discovery.

We are now looking for a HR Shared Services Co-ordinator to join our HR team for 12 months to cover maternity leave.

In this role you will provide high quality support to the various teams in the business on a wide range of HR matters.  

What will you do as a HR Shared Services Co-ordinator?

  • Provide first line support, advice and query resolution for employees and the business in relation to HR matters.
  • Manage all incoming and outgoing HR correspondence.
  • Manage all HR communications including individual letters, emails / memos and information via our Intranet and HR platforms.
  • Manage all Reference requests and respond within the service levels agreed. 
  • Complete payroll input and benefit administration, resolving queries that are raised including liaising with internal and external stakeholders and third parties where appropriate.
  • Processing Expenses and make payment.
  • Support the HR team to ensure invoices are administrated within the agreed timescales. 
  • Ownership and execution of HR Shared Services responsibilities as detailed in the HR Shared Services Skills Matrix.
  • Continuously review, challenge, adapt and improve transactional processes to agreed standards.
  • Manage HR and Payroll data on the Applicant Tracking System, Payroll system, Visio, Workforce Management, CODA, TMS and external provider websites.
  • Manage the Leave Management systems for Head Office and Retail.
  • Manage the HR section of the Company Intranet, ensuring that all HR content is relevant and current.
  • Own employee filing systems (hard & soft) ensuring that all content is complete, accurate & current.
  • Ensure that all incoming calls, queries & emails are dealt with according to current SLAs.
  • Produce and distribute weekly and monthly scheduled reports.
  • Manage staff discount cards.
  • Manage HR stationery orders and returns.
  • Conduct other job-related duties and projects as requested.
  • Own & manage on boarding for all employees commencing new roles.
  • Encourage high standards and challenge the team to deliver quality and efficient results working flexibly across all HR functions.

What will you need to succeed as our HR Shared Services Co-ordinator?

  • Maintains confidentiality and displays discretion at all times.
  • Excellent attention to detail and high level of accuracy.
  • Customer focused, demonstrating a passion to deliver a quality service on time, every time.
  • Excellent organisation and time-management skills demonstrating the ability to multi-task and prioritise own workload.
  • Excellent communication skills.
  • Computer literate, proficient in Microsoft office suite and Visio.
  • Flexible and adaptable, demonstrating drive and resilience to get the job done.
  • Proactive, self-motivated and enthusiastic.
  • Able to develop and maintain effective business relationships at all levels.
  • Previous experience working with an HR system.
  • Previous customer service experience
  • HR experience (CIPD) would be advantageous

What will we offer you in return?

  • Competitive salary
  • 23 days holiday plus Bank Holidays with the option to purchase additional holiday through our salary sacrifice scheme
  • Bonus day off each year after 6 months service
  • A pension that you will automatically be enrolled in after 3 months
  • Life assurance (subject to participating in the pension scheme)
  • A flexible working approach
  • Early pay day Friday finish
  • A generous staff discount with up to 50% discount on our products
  • Interest free season ticket loans
  • Discounted gym membership at our on-campus gym
  • Additional discounts such as Westfield discount, Taste card membership etc

If this all sounds great and you feel you are who we are looking for, let us know and apply today.

At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at to request discuss any specific requirements.

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