Ecommerce Trading Manager

Ref: MON11257
Salary: Competitive
Department: E-Commerce, Website
Location: Notting Hill Village, London (W11)
Position type: Permanent
Hours / Duration: Full-time, Permanent

Accessorize is an exciting and ethical fashion brand. Our story began with one man and his vision that started on a hippy commune in Ibiza, 1970, and finished with an overland trip east, through Afghanistan and India. We’ve always been known as the home of design-led eclectic accessories and we’re so proud of our heritage. We have over stores all over the world and a growing online presence.

We have an opportunity for an Ecommerce Trading Manager to coma and join our Accessorize Ecommerce team. Reporting into the Head of Ecommerce Trade, the key focus for this role will be to execute the overall ecommerce business in the Accessorize brand with responsibility for commercial performance of the ecommerce channel, aligned with brand business goals and marketing strategies.

What will you do as our Ecommerce Trading Manager?

  • Actively trade the online channel, ensuring product availability, content and marketing are optimised to achieve increased online sales
  • Liaise with the Front-end Development Team to ensure website is updated according to the plans.
  • Liaise with design, creative, photo studio and content team to ensure delivery to the site.
  • Liaise with the Supply Chain teams on key activities, peak periods, ecommerce packaging, returns processing, cancellations and delivery proposition.
  • Liaise with Merchandising teams and retail teams in decision making around fashion finder to ensure cancellations are monitored to below the KPI.
  • Work with the Digital Marketing & CRM Manager around traffic to site to ensure that KPI’s are delivered and ensure all SEO activity is supported.
  • Drive site optimisation in areas such as search, funnel effectiveness etc.
  • Drive the onsite functionality improvements through the IT team.
  • Help Shape the Accessorize digital roadmap.
  • Develop personalisation and execute on site working with the Marketing Director.
  • Develop and manage relationship with buying teams and merchandisers to expand range available and maximise availability.
  • Build effective relationships with other functions to operate effectively, such as counterparts in Monsoon, supply chain, finance etc.
  • Support on joint business planning, forecasting process as required.
  • Ensure teamwork in an agile manner and implement culture of continuous improvements
  • Work with the Merchandising teams to ensure robust plans to drive category / trade business plan across the channels are in place
  • Ensure the ecommerce business has agreed KPIs
  • Responsible for the on-line customer satisfaction for the Accessorize brand.
  • Liaise with the Customer Services Manager to ensure customer issues and performance.
  • Liaise with the international team to understand the partner trading stance in relation to web international trade.

We would love to hear from you if you have the following:

  • 3 years’ experience in a similar role, ideally within a fashion retailer
  • Google Analytics knowledge or similar
  • Experience using Salesforce – preferred but no essential
  • Web Platform Experience, with Salesforce experience being advantageous
  • Strong third-party management experience focused on delivery and implementation
  • An analytical and data driven mindset
  • Track record of successful Platform management and Project Delivery
  • Great communication with the ability to make good decisions and influence others
  • A resilience with a natural curiosity
  • Be customer focused.
  • A problem navigator, solutions driven and determined to ‘ get things done’
  • Someone who is able to articulate a vision and take the team on the journey as well as inspiring internal support as required to meet shared goals.
  • Experience with A/B testing

What will we offer you in return?

  • Competitive salary with the option to participate in the Company bonus shceme
  • 25 days holiday with the option to purchase additional holiday through our salary sacrifice scheme
  • Bonus day off each year after 6 months service
  • A pension that you will automatically be enrolled in after 3 months
  • Private Healthcare
  • Life assurance (subject to participating in the pension scheme)
  • A flexible working approach
  • Early pay day Friday finish
  • A generous staff discount with up to 50% discount on our products
  • Interest free season ticket loans
  • Discounted gym membership at our on campus gym
  • Additional discounts such as Westfield discount, Taste card membership etc

If this all sounds great and you feel you are who we are looking for, let us know and apply today.

At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at careers@monsoon.co.uk to request discuss any specific requirements.

 

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