CRM Executive

Ref: MON11092
Salary: competitive
Department: E-Commerce
Location: Notting Hill Village, London, (W11)
Position type: Permanent
Hours / Duration: 37.5 hours per week
Closing date: 29/10/2022

Accessorize is an exciting and ethical fashion brand. Our story began with one man and his vision that started on a hippy commune in Ibiza, 1970, and finished with an overland trip east, through Afghanistan and India. Now found in West London, we’re creating vibrant products, and sharing endless discovery. We are built on a way of working that we are really proud of, where values and ethics go hand in hand.

We are looking for a CRM Executive to join our Digital team. Email is a key marketing channel for Accessorize and this role is responsible for supporting the execution and growth of CRM, through strategic initiatives and tactical campaigns.

What will you do as a CRM Executive?

  • Responsible for weekly BAU emails
  • Supporting on send plan
  • Working with the CRM manager and key stakeholders to ensure a balance of brand story telling and trade-driven commercial messages
  • Briefing creative, building and scheduling as well as carry out a test and learn approach to maximise engagement and revenue
  • Oversee the implementation and running of Automated emails
  • Build journeys in line with strategic objectives set by CRM manager across customer journey – from welcome journeys to abandon checkout and post-purchase
  • Regular testing and optimisation to maximise engagement and revenue
  • Audience segmentation/loyalty
  • Assisting with audience segmentation based on customer behaviour to enhance and personalise the customer experience, as well as maximise retention
  • Monitor our loyalty program and execute initiatives to drive retention
  • Support CRM Manager with supplier relationships, helping to coordinate where needed on key projects
  • Assist with weekly and monthly reporting; monitor competitor analysis, sign ups, email performance etc.

What will you need to succeed as our CRM Executive?

  • Previous experience of briefing creative for marketing collateral
  • Use of Google Analytics desirable
  • Proficient at manipulating data within Excel for reporting purposes
  • Experience with building emails and automations in ESPs, Ometria would be an advantage
  • Commercially focused
  • Understanding of wider marketing – brand marketing as well as commercial-driven messages
  • Positive, passionate and proactive attitude
  • Excellent multi-project management and organisational skills
  • Works well under pressure to tight deadlines - strong attention to detail
  • Degree in Business, Marketing or relevant subject desirable

What will we offer you in return?

  • Competitive salary
  • 23 days holiday with the option to purchase additional holiday through our salary sacrifice scheme
  • Bonus day off each year after 6 months service
  • A pension that you will be automatically be enrolled in after 3 months
  • Life assurance (subject to participating in the pension scheme)
  • A flexible working approach
  • Early pay day Friday finish
  • A generous staff discount with up to 50% discount on our products
  • Interest free season ticket loans
  • Discounted gym membership at our on campus gym
  • Additional discounts such as Westfield discount, Taste card membership etc

If this all sounds great and you feel you are who we are looking for, let us know and apply today.

At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at careers@monsoon.co.uk to request discuss any specific requirements.

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