Junior Support Analyst

Ref: MON10797
Salary: Competitive
Department: IT
Location: Notting Hill Village, London (W11)
Position type: Permanent
Hours / Duration: 37.5 hours per week

Our story began with one man and his vision; to bring vibrant, colourful, hand-crafted artisan clothes from faraway places to the markets of London. It is a journey that started on a hippy commune in Ibiza, 1970, and finished with an overland trip east, through Afghanistan and India. Now found in West London, we’re creating vibrant products, and sharing endless discovery.

We are now looking for a Junior Support Analyst to join our Technology team to provide IT services to  and ecommerce teams.

What will you do as a Junior Support Analyst?

  • Develop good working relationships with functions relevant to supported platforms and maintain strong appreciation of how system use supports the function/ business
  • Support delivery through design and testing against relevant portions of the technology portfolio plan
  • Champion change to improve stability of supported platforms
  • Champion change to drive down operational overhead on yourself and your team
  • Demonstrate understanding of the technology function’s architectural standards
  • Using awareness of the delivery plan to effectively manage own time between change delivery and operational support
  • Work with third parties to provide effective operational management and support of relevant platforms, adhering to technology team’s support models
  • Positively represent the technology function alongside internal and external stakeholders
  • Create a culture of honesty, accountability and engagement within the function ensuring everyone is treated with respect

What will you need to succeed as our Junior Support Analyst?

  • Excellent communication with an eye for detail and the ability to explain complex technical jargons to non-technical audiences;
  • You will be business oriented and proactive problem solver.
  • Strong interest in technology and its application in business contexts
  • Experience as a Systems Analyst or a Support Analyst would advantageous

What will we offer you in return?

  • Competitive salary
  • 23 days holiday with the option to purchase additional holiday through our salary sacrifice scheme
  • Bonus day off each year after 6 months service
  • A pension that you will be automatically be enrolled in after 3 months
  • Life assurance (subject to participating in the pension scheme)
  • A flexible working approach
  • Early pay day Friday finish
  • A generous staff discount with up to 50% discount on our products
  • Interest free season ticket loans
  • Discounted gym membership at our on campus gym
  • Additional discounts such as Westfield discount, Taste card membership etc

If this all sounds great and you feel you are who we are looking for, let us know and apply today.

At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at careers@monsoon.co.uk to request discuss any specific requirements.

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