Web Operations Manager (12 month FTC)

Ref: MON10433
Salary: Competitive salary & attractive benefits
Department: Website
Location: Notting Hill Village, London (W11)
Position type: Interim
Hours / Duration: 37.5 hours per week

East Clothing are a growing subsidiary of Monsoon Accessorize and are centred on friendship and community. Our team are designing pieces they personally believe in and would wear in a heartbeat. Designed in London by a small team of creatives with extensive European, Indian and American fashion experience, our range has a global approach in its design and ethics. We believe fashion can be beautiful and design-led while being ethical and sustainable.

We have a unique opportunity for customer driven, tech savvy & fashion focussed people who have passion for sustainability. We are recruiting a Web Operations Manager. The Web Operations Manager will be responsible for developing and implementing the businesses service proposition, managing the customer experience within the business and supporting the wider team with key account management and website maintenance.

What you will do as a Web Operations Manager

• Building of email marketing campaigns
• General managing of e-mail database and segmentation
• Building & management of all products on site
• Upload imagery to website
• Maintain company website using Shopify platform
• Support in the development of a customer services strategy and implement across the business. Answering emails and customer queries
• Liaising with the DC on product queries
• Ensure consistent delivery of high standards of customer service and experience across areas of accountability and continually seek to improve service levels within the business
• Manage and own the relationship for the 3rd party Digital marketing
• Manage budgeting and cost control for the business
• Champion route cause analysis & customer pain points, and work with the business to champion change to processes.
• Growing the customer base
• Logging and recording budgets

What you will need to succeed as a Web Operations Manager

• Previous Customer Services experience
• Ability to manage upwards
• Project management experience
• Excellent communication skills
• Excellent time management - must be able to plan time effectively and prioritise
• Self-motivated, driven and has initiative, articulate & excellent attention to detail
• Good knowledge of affiliate marketing
• Good Knowledge of HTML
• Good knowledge of Digital Marketing
• Familiarity with  photoshop
• Willing to be part of the team and get involved in all aspects of a start-up business

If you're a self-starter, can work independently and love a start-up environment and have an appetite to develop your career EAST is a great place to be. You will enjoy a fantastic benefits package which includes an amazing discount across our brands, up to 25 days holiday, pension, life assurance and an interest free season ticket card loan and early payday finishes! We also provide a great range of Voluntary benefits with external companies that you can take advantage of such as discounts on gym memberships, and the opportunity to ride a tax free bike to work to name a few!


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