Retail Systems Manager

Ref: MON10312
Salary: Competitive salary & attractive benefits
Department: IT
Location: Notting Hill Village, London (W11)
Position type: Permanent
Hours / Duration: 37.5 hours per week

The Monsoon Accessorize Technology department is the hub of our business. No two days are the same, and a culture of rolling up your sleeves and getting things done is important, as is a passion for what you do. Having fun, teamwork and pragmatism also go a long way!

Together, our Technology team work collaboratively to ensure we are delivering the right things, at the right time and to the right people. Delivering tangible improvements to the business daily. We are looking for like-minded people, who care about what they do and will bring new innovative ideas and experiences to a developing area of our business.

Apply to be part of our technology transformation journey as our Retail Systems Manager for Retail and International and be responsible for the analysis, prioritisation, implementation, and management of the product backlog. The role requires a significant level of involvement in project delivery, as a key stakeholder responsible for the provision of technical expertise via your own knowledge and via resources available within your own team.

What will you do as a Retail Systems Manager ?
• Manage both the internal and external resources required to meet business demands within the business systems area.  Maintaining and prioritising the Product Backlog as required to support business change.
• Coordinate the activities and daily workload of the support team, organising planning and execution of support to end users, ensuring excellent service and response, managing remedial actions where necessary.
• Line management of technical and team lead staff members.
• Play a key part in the delivery of new technology.
• Provide key input into project definition, architecture, integration and design.
• Responsible for gaining budget sign-off against technology costs.
• Ensure cost approval processes are adhered to for Capex & Opex budgets.
• Work with support teams to create, report on and improve key metrics (ticket volume trends, first line resolution rate etc.)
• Form strong working relationship with business functions giving them a voice within technology through solicitation and prioritisation of requirements.
• Liaise with the customer when scheduling any rollouts or store changes/updates.
• Perform/request any proactive internal checks and reports to ensure issue prevention and operational stability.
• Propose plans for product/service improvement and create visibility of service gaps.
• Own activity related to the compliant operation of Retail and International systems.
• Drive and deliver continuous service improvement objectives set by the senior management team.
• Responsible for establishing and maintaining contractual agreements with our support partners.
• Support the technology leadership team in recommending change prioritisation
• Support and provide input to Departmental ITIL Standards and Process improvements.

What will you need to succeed as a Retail Systems Manager?
• Experience working in-house within a Retail business
• Strong Line management & 3rd party management skills
• A recognised IT service management certification such as ITIL
• Ability to communicate across all levels of the business up to Director level
• Strong knowledge and experience of core retail business applications (Multi-Channel Retail, Merchandising and Supply Chain solutions).
• Displays an eagerness for change, driving continuous improvement
• Ability to communicate effectively across business and technical teams
• Analytical and inquisitive, with excellent attention to detail but operates strategically with an understanding of the 'big picture'.

What are we like to work for?
We're committed to developing our talent, providing training and support for career growth.  You will enjoy a benefits package which includes an amazing discount across our three brands, up to 25 days holiday, pension, life assurance and an interest free season ticket card loan.  We also provide a great range of voluntary benefits such as pay day early finishes and discounts with a range of external companies that you can take advantage of!

Apply now Email to a friend