IT Operations Manager

Ref: MON10111
Salary: Competitive salary & attractive benefits
Department: IT
Location: Notting Hill Village, London (W11)
Position type: Permanent
Hours / Duration: 37.5 hours per week
Closing date: 28/12/2018

The Monsoon Accessorize Technology department is the hub of our business. No two days are the same, and a culture of rolling up your sleeves and getting things done is important, as is a passion for what you do. Having fun, teamwork and pragmatism also go a long way!

Our Technology team is made up of a Digital side, who work collaboratively with our Customer department. They thrive in a fast-paced environment and work to deliver projects within tight deadlines. The Enterprise side of our Technology team, support the wider business and enjoy getting involved in more of the day to day detail, while introducing innovation within key business systems.

Together, our Technology team work collaboratively to ensure we are delivering the right things, at the right time and to the right people. Delivering tangible improvements to the business daily.

We are looking for like-minded people, who care about what they do and will bring new innovative ideas and experiences to a developing area of our business. Apply to be part of our technology transformation journey as an IT Operations Manager.


What will you do as an IT Operations Manager?

  • Cross functional and major incident management
  • Departmental incident management approach
  • Departmental out-of-hours incident management and escalation approach inclusive of ensuring adequate cover exists
  • Departmental problem management approach
  • Departmental service reporting standards
  • Publishing departmental service standards
  • Departmental service improvement standards
  • Departmental request fulfilment standards
  • Departmental peak preparation
  • Departmental service vendor management processes
  • Vendor services SLA adherence
  • Chair Change Advisory Board and protect the live environment
  • Vetting quality handover of change to BAU/ operational teams
  • Owner of IT security processes and standards
  • Responsible for the mentoring and coaching tech team in services best practice
  • Innovation in service management including the automation of monitoring, commissioning effective reports etc
  • Provides out of hours management escalation cover for all IT services on a rotational basis


What you will need to succeed as an IT Operations Manager?

  • Background in and good understanding of end-to-end retail systems
  • Strong service delivery and operational management experience
  • Awareness of ITIL and practical experience of adhering to ITIL best practice
  • Exceptional supplier relationship management (operations and support)
  • Awareness of Retail Compliance standards including PCI-DSS and GDPR
  • Experience working with legal frameworks and legal teams


What are we like to work for?
If you're ambitious, Monsoon Accessorize is a great place to be.  We're still growing which means there are more opportunities than ever before.  We're also committed to developing our talent.  Last year we made numerous promotions across the company. This year promises to be no exception.  You will enjoy a benefits package which includes an amazing discount across our brands, up to 25 days holiday, pension, life assurance and an interest free season ticket card loan.  We also provide a great range of voluntary benefits with external companies that you can take advantage of such as discounts on gym memberships and the opportunity to ride a tax free bike to work to name a few!

If you feel you have the potential to become a IT Operations Manager we would love to hear from you.



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